What to do if PepPlays.com took money from your account

What to do if PepPlays.com took money from your account

Have you checked your bank account or received a notification that a withdrawal has been made from PepPlays.com?

PepPlays.com have build a business around a subscription model that automatically charges its customers from their credit card. So what do you do now to get your money back? Often customers find that it can be extremely difficult having their money returned to their accounts once PepPlays.com has taken them.

Why a chargeback might be a bad idea

One way to deal with such a situation is to do a chargeback, but it can have some very serious consequences that the bank typically will not tell you:

  • There is no guarantee that your bank will follow through on the chargeback, leaving you without refund
  • You will sometimes physically have to go to visit your local branch to sign paperwork to get the charges from PepPlays.com revoked
  • Your bank might give you a lower credit rating. That could mean it would be more difficult to get a loan in the future
  • Your bank might require that you provide documentation that you dont have
  • You will be without a credit card for a while since you bank will disable it

In many cases, we can get your money back within 3-4 days

In many cases, we typically manage to get customers their money back from PepPlays within 3-4 days. We know the process and have dealt with PepPlays before. If you want we can help get your money back for a fee of 5 EUR. You only pay once we actually manage to get your money back you have been charged from PepPlays.com back into your account. That’s no cure, no pay!

If you want us to contact and speak with PepPlays.com about your money, then just submit the form below and we will get started right away:

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Important: If you don't hear back from us within 5 days we advice you to contact your bank and request a chargeback.

177 Replies to “What to do if PepPlays.com took money from your account”

      1. Hy
        I am new at this place and i dont why my money from the account has been deducted .
        Can you please refund it.please.
        I dont have that much of money .it might be my mistake or whatever please refund it.

    1. I too was charged without signing up for subscription-I entered the $1 airfare competition. I Have contacted authorities . Not surprisingly, They are thieves, known to authorities. I’ve tried multiple times to ‘cancel subscription’ that I didn’t sign up for and not surprisingly- I don’t have an account.

    2. I too was charged without signing up for subscription-I entered the $1 airfare competition. I Have contacted authorities . Not surprisingly, They are thieves, known to authorities. I’ve tried multiple times to ‘cancel subscription’ that I didn’t sign up for and not surprisingly- I don’t have an account.

      My bank gave me a new credit Card. Pls change ur details so they can’t unlawfully charge u ever again. Police – spam unit has said that ‘pepplays.com’ are known cyber scammers. In my situation, they used airnz.co.nz to set up a fake $1 airfare competition. I thought I was entering a ‘sanctioned’ Air NZ competition . I was charged $75.30; rather, they stole $75.30 from me.

  1. peplays took $68.24 with out my authority , I was actually looking at Stan . It was only after I rang my bank that I realised what they had done . I tried to cancel and kept getting silver screen come up and they claim no knowledge of the transaction.

  2. pepplays.com

    Stole from me on my credit card without permission as I never bought or joined anything.

    Details as follows:

    Transaction date: 3 April 2018
    Amount: $71.12
    Processed date: 4 April 2018

    Transaction date: 3 May 2018
    Amount: $73.20
    Processed date: 4 May 2018

    Please get my money back.
    Thank you.

    1. Pepplays.com stole my money $118 in my account without my permission buy I never joined anything from pepplays.com
      Please get my money back Please

  3. I have had an unaurthorised transaction on my account on Friday 22nd June 2018 of $75, I have been in touch with my bank in regards to charge back, they’ve advised me to contact pepplays to request refund as I did not agree to subscribe, I was contacted by pepplays advising me I had won an iphone, it was not stated that I would be subscribing and a weekly charge will be on my account, the email was worded in such a way that all I was going to be charged for the shipping of the phone. If you can help it would be much appreciated, it is a scam to get peoples details and have access to their account.
    Teiwingaro Rolleston

  4. Hi, I have been charged from Pepplays. I was searching repair info on a veheicle for my father, and was dum enough to register on Pepplay, it was supposed to be free of charge until I found the right info…!
    And a lot of money too!!!!! I would never have subscribed for 60 dollars !!!!!!
    Please help me get my money back!!!
    Best wishes
    Kristina Goransson

  5. I just looked into my account and pepplay.com took $77.97 out of my account can you help please that was money for my kids camp fees

  6. I had a charge of $49.95 go through from pepplays, with the exchange it came to $67.41 I would like to get that money back if possible! Thanks

  7. I sent an e mail to the address I was given and told them to CANCEL EVERYTHING RIGHT THEN. I checked my account just now and they taken 49.50 Plus 1.50 for service. I WANT MY MONEY BACK.

  8. Bonjour, veuillez annuler mon inscription. je vais demander à ma banque de bloquer tout prélèvement de votre part
    please cancel my registration. I will ask my bank to block any deductions from you

  9. Transaction type: Purchasing with a bank card
    Partner name: 18888965411pepplays.com 2133001
    value date: 2018.08.27
    5309 95** **** 0235
    Izing Ferenc
    18888965411 pepplays.com 2133001
    49,95 USD
    Reference number: Ref: 316ZPOS18239000I

  10. To whom it may concern. I was debited 3 times by pepplays 04/07/2018, 07/08/2018 and 04/09/2018 by €49.95 each time. I just want to get my money back please

  11. I wish to cancel My subskription immediately, Never signed up. Wishing PepPlays to depositum the amount deducted from my account 49,95 euro,immediately.
    Want feedback on this mail.

  12. Salve mi sono trovata a mia insaputa un pagamento a questo sito PEPPLAYS.COM senza che io fossi iscritta. Mi hanno sottratto 49.95 euro, voglio che mi vengano restituite e che i miei dati vengano eliminati dal data base di questi truffatori. Grazie.

  13. Se me. Ha quitado una suma de mi cuenta con engaño entre en una pagina pagando 1 euro y me han quitado 51 euros como hago para darme de baja?

  14. I cancelled last month.but still your company is taking money and i received message that your company will not take money anymore in my account.please stop it

  15. Pepplays.com charged me for an account that I did not activate and now I cannot log into the site to cancel said subscription.

  16. Pepplays.com charged my account without and I was not to get into the account but they charged me for a service that I was not even able to use.

  17. I have been charged $64.70 from my accounts without any other substitution with pepplays.com apart from the $1 airfare competition I entered.

  18. I has been charged for the last 5 months for the subscription (49,95 USD /month) by pepplays.com. I have checked the emails and I have got the confirmation of signing in by other name. The only details that are correct are my email address and credit card details. I haven’t agreed for any serviceses and signed any contract.

  19. Today i saw the my account was debited with 57,95 euro by you, pepplays.com
    In 30.06.2019 i filled a request of smart phone at a chat widget …and you debitated . I never heard you,I never maded acces in your site and…I AM NOR INTERESTED IN PLAYS. I am old man ,i have no time to play.
    Thank you

  20. I did not remember any apps from this kung media that i subscribe why they are deducting such amount in my account?please send me a mail how to stop and get my money back..

  21. I was told I wasn’t going to get charged and I got charged $68.51!!! I’m sooo broke right now and now I’m going to be short for my rent this is fuckin harsh!!! pleez help

  22. I am so disappointed with this stupid fuckn website I did not sign up with which they have drawn out $80dollar out of my bank account without me knowing what a disgrace yous a thieves I wa t my refund back as I had contacted the company to stop taking money out they still fuckn do it

  23. Pepplays have claim to take $80.1 on the 9th of August and took $4.72 on the 15 of August plus $3.10 which I did not consent and had nothing to do with pepplays weather I did not sign up for this and I would like my refund money now!!!!!!! Yous are thieves

  24. Hello, As of the 17/08/19 I was subject to an unaware transaction of £0.95 from pepplays.com. I am concerned that I will be charged in the future without my permission. I was wondering if you would be able to help?

  25. Hi use have taken money out of my account and I don’t know why it’s for $76.11 how can I get my money back.

  26. I was charged about 75 dollars out of my bank the other day from pep plays and I never subscribed or purchased anything I want whatever scam this is to refund my money immediately please help me I only get 100$ a week :/

  27. I saw that if I signed up I’d get a free 100$ gift card. I was dumb enough to believe it and now they’re charging me and I can’t cancel. Please help

  28. I got stolen out of my NAB (national australia bank) account $72.58 by pepplayz.com which is a fake and not real wbsite i found out on 4th of november and also i got stolen $1.51 first on 25th of october. The $72.58 says by eftpos but that dosent make sense. So they must be stealing money out of my account somehow and i hardly got any money in my account now till wednesday night as in tomorrow night and dont want anymore that much stolen.
    They are going to take the same amount out this week to i can feel it and that shouldnt be fucking happening.
    I’ll send my bank details for a refund if i get a email back..i really need refund and for them to stop doing this.

  29. Hallo, er is van mijn creditcard door Pepplays.com 57,95 euro afgeschreven en nog een keer door Novelkee.com 57,95 zonder dat ik daar toestemming voor heb gegeven!.
    ik wil deze bedragen terug hebben. OPLICHTERS zijn het!!!
    de afschrijvingen waren op; 05-11-2019

  30. I never agreed subscription or paying for it..
    Unfourntunaly my bank account has a pending payment of 79.99
    Pleqse help me im financial not stabke enough to pay this

  31. The company PepPlays removed from my credit card money in account 57,95 EUR. I want to get money back, please, could you help me?

  32. Hello, good afternoon, pepplays has already charged me two months 45.34. How do I get the money back? Thank you.

  33. I cannot find a telephone number to call to unsubscribe from Pepplays. It’s been a few months now and I haven’t used the service nor sho I want to. I don’t really care if I get mg money back although that would be nice. I just don’t want them to take any more of my money.

  34. Hello,

    I want to immediately cancel my subscription and being refunded, as Pepplays policy term say “One (1) month premium members may cancel their subscription at anytime during the initial thirty (30) day period following registration and receive a one hundred percent (100%) refund of their respective membership price.
    Let me know as soos as possibile,

  35. Would like a phone call please, money taken from my bank and would put back as soon as possible and subscription cancelled

  36. Unauthorised transaction by pepplay on my card of $84 yesterday and numerous other transactions that need to be refunded asap. Sick and tired of getting scanned by these guys, they shouldn’t be allowed to b operating at all.

  37. How do you people get bank details . I never gave permission for you to take a weeks worth of groceries out of my bank

  38. Они взяли 49,95USD с моего счета. Без моего согласия. Пожалуйста верните деньги.

  39. pepplay charged my card with 75 EUR yesterday . Sick and tired of getting scanned by these guys, they shouldn’t be allowed to be operating at all.

  40. Здравствуйте. Помогите мне вернуть деньги они у меня сняли деньги 49,95 USE

  41. Pepplay.com Ref; 013079–1575 Withdrew funds from my card 10 May 2020 for the amount of $84.16. don’t know what this was for or how and why a withdrawal was made.

  42. My name is Cherylene Poharama and today I received notification that an unauthorized transaction has been occurring through my bank account of withdrawals has been made without my knowledge or any form of notification by any means. Today a large sum of 119.00 dollars was taken today 17 June 2020 and because my bank found this to be very suspicious activity which has now alerted my bank to now take up the process of requesting a full refund to be made back into my bank account or kiwibank will uplift the investigation from me and proceed on behalf of me their client to fight for the return of my money unlawfully taken if no action is made. Unacceptable as I will now inform this as an fraud and scam.

  43. Am 15.06. erfolgte eine Abbuchung über meine Kreditkarte. Ich habe aber nie einen solchen Auftrag gegeben und ersuche um ehestmögliche Rückerstattung