LootCrate charging for next month subscription with no email and while my items are still being delivered.

LootCrate charging for next month subscription with no email and while my items are still being delivered.

-I signed up on sep 3rd for one box of wizarding world
– i canceled my subscription around 5th but seems like that didn’t last long because it was active again when I was checking for tracking at around september 20s
– i was under the impression my items would come before the next billing cycle, to see if I wanted to reopen my subscription but apparently not. My item came on the weekend of october 6th. The billing cycle was for friday October 5th.
– I recieved NO email or confirmation of charging 50 dollars (which is 11-13 dollars more than my previous subcription fee I didn’t even get the choice to enter in a coupon code) to my account.
– I contacted customer support after RE-unsubscribing and told them the situation and got one message, which wasn’t helpful in telling me if I could be refunded and discontinue ties with lootcrate and not recieve the next box since I don’t want it to begin with.
-I replied with the same question again on if I can be refunded for this subscription unknowingly to my account considering I was charged before my item from the previous came, no response yet.

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