User story: ripoff

User story: ripoff have been charging our credit card monthly since Oct 2016 – 23 months. We did not question it payment each of us thought it was charge that the other had authorised until just recently. Hopefully not only can you stop it but get the US$1148.45 back.
Signed up by a free look at possibly joining the service.
From memory it was an offer for a free look for a month.
We don’t believe the terms were clear.
There has been no customer support. Probably so they didn’t stop the regular payment.
No purchases so no confirming emails.

This is a user submitted story! If you have your own story to share about a bad experience we encurage you to submit your story here so it can be shared with the world. If you have information to who or what company are behind this service, you can leave it in the comments.

Please help us: If you have information to who or what company (might be showing on your creditcard statement) are behind this service, plase let us know in the comments.

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Important: If you don't hear back from us within 5 days we advice you to contact your bank and request a chargeback.