What to do if JWPlayer took money from your bank account

What to do if JWPlayer took money from your bank account

Have you discovered that money has been taken from your credit card from JWPlayer?

JWPlayer have build a business around a subscription model that automatically charges its customers from their credit card. So what do you do now to get your money back? It can often be extremely difficult and frustrating trying to get the money back once JWPlayer has taken them from your account.

A chargeback with your bank might be a bad idea

A natural reaction would be to go to your bank and ask to do a chargeback, but it might not be the best thing for you because:

  • It might be difficuelt getting a new credit card
  • Your bank might require that you provide documentation that you dont have
  • You will sometimes physically have to go to visit your local branch to sign paperwork to get the charges from JWPlayer revoked
  • You will be without a credit card for a while since you bank will disable it
  • There is no guarantee that your bank will follow through on the chargeback, leaving you without refund

In many cases, we can get your money back within 3-4 days

We have helped consumers get their money back from JWPlayer in the past. We might have a direct contact that will help process the refund of your money. We, of course, cant work for free, we charge a fee of 5 EUR for us to process the case. However, we only charge that fee if you actually manage to get your money back!

If you want us to contact and speak with JWPlayer about your money, then just submit the form below and we will get started right away:

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Important: If you don't hear back from us within 5 days we advice you to contact your bank and request a chargeback.